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FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@solitairev.com

Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?
A. Yes, shipping is Free and Trackable Worldwide.

Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@solitairev.com 

Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Where do you ship from?
A. We ship from our partnered warehouses in USA.

Q. How long will it take for my items to arrive?
A. Please allow 10 to 14 days for your order to arrive. All our jewelry are HANDMADE and made to order, so we need 10 business days to process your order + 3 days for shipping.

Q. How long will it take to receive a tracking number?
A. It will take usually between 8 - 10 business days.

Q. Will I (the customer) have to pay customs, taxes, any other charges ?
A. NO, No hidden cost. We will do all the procedure.

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